Here is a question that goes out to all of the BlackBerry Administrators managing the back end BlackBerry Enterprise Servers.
What type of BES management tools do you use to make sure that your corporate BlackBerry users email addictions can be feed without interruption?
Email in just about every organization is considered a mission critical application and for those companies that have standardized on the BlackBerry to feed their users appetite for the ability to receive email at any and all times, BES deployments are just as mission critical.
If you are a BlackBerry Administrator responsible for managing your companies BlackBerry Enterprise Server implementation, let us know via the comments what management tools, tips, and tricks you use to keep your BES servers up and running.
For user management, we use a hybrid of remote installations of BlackBerry Manager and Role-Based Administration, as well as a custom web-based Enterprise Activation portal (designed by Jon Edmunds at BoxTone). For end-to-end monitoring for our Ops Center and troubleshooting for our Help Desk and server health for the Administration group, we are in the process of implementing BoxTone. For user statistics overview, we currently use a limited deployment of BerryStats (PHP version).
…oh, and a very humble BlackBerry Administrator to tie it all together (teehee) 🙂
does BES have any management tools??