So, we are now in day two of the Feb. 09 BlackBerry outage and I am sure that I will lay a huge rant on RIM once I hear the excuse as to how “what was never supposed happen again” still hasn’t been resolved some 30 hours or so later.
For now, I will just share with you a conversation overheard by a RIMarkable reader that wishes to remain anonymous between a brand new BlackBerry Bold owner and a Best Buy customer service person.
Customer: I just bought this BlackBerry Sunday before the game and I spent all day yesterday and the entire morning today trying to get email on it. It just isn’t working so I need to replace it.
Best Buy: We could replace it, but, you still may not be able to get email. BlackBerry email is down right now.
Customer: So email won’t work on even a new phone?
Best Buy: We could try it and see but there has been an outage since yesterday morning.
Customer: Dude, I just need something that I can get email on.
Best Buy: We just got 14 iPhone 3Gs in.
Customer: Can I get my work email on it?
Best Buy: You would need to check with your administrator but chances are you probably can….
Our anonymous eavesdropper didn’t catch the end of the conversation but the point was is that this customer was at least willing to contemplate getting an iPhone after email, of all things, failed on the BlackBerry.
It hasn’t been a good two days for RIM…
DAMN DAMN DAMN!!!!!
This is the one thing about RIM that drives me crazy. It is always thrown in my face by Windows Mobile users when failures occur. It is the akilies heal for RIM.
If it was not for the fact Verizon has such a Network (Can you hear me now), I would buy and iPhone and move to AT&T.
This must be only in the USA. My e-mails have been coming to my phone, and everything else is working fine. Glad I live in Canada.
What email “blackout” is being referenced here?
I have a Blackberry Curve 8310 with AT&T. I have had ZERO problems with my email since purchasing this item in early June of 2008.
If this is allegedly effecting ALL Blackberry devices then I must ask this… On what planet is this issue localized?
I have a T-Mobile Curve 8320 on BIS and have had no problems with my email the past couple of days.
Think RIM better take a long hard look at the current NOC method and realize that past and current operations are not close to being failure safe and when a problem happens it’s usually network wide and it takes time to solve the problems. There are newer, better methods to get email to mobile devices (as Robb’s example above other devices have not only have passed RIM by hardware and software wise the other devices have also proven themselves more reliable)
I have a 8130 with Verizon and haven’t had *any* problems.
No email issues for me at all either
None from this VZW Storm user… Not one issue… Weird?!
I have a VZW Curve in Seattle and haven’t missed a beat. Maybe this is an east coast or ATT issue????
No problems here. BlackBerry Storm in Cincinnati, ohio
Blackberry Bold 9000 on AT&T, only email issues i have is the html, the only way to see the images is to click on “get images” and even then in won’t load all the images in the email itself. besides that, i get every single email.
No issues on either my 8130 (BIS) or 8703 (BES) here in Los Angeles
East Coast VZW user – I had no e-mails on Monday; all but gmail yesterday; and looks like everything is working today. iPhone not an option for me unfortunately. Missing my Treo more everyday!
Check the other blogs. People as far away as South Africa and Europe where having problems. Personally, I was down for the count in Austin in the afternoon. I pulled my battery thinking that might help and I got the dreaded jvm error for the 2nd time with this phone.
Whatever new iphone version comes out this summer, I will seriously consider switching this time around. I’m sick of these outages.
This is the problem when all BB data comes from a single source. Not at all up to today’s standards.
I may have spoken too soon. AsiaC–I’m having that issue too. Also, last night I started getting emails that were from August and November of last year. Today, so far so good.
No problems with email on my wife’s 8330 curve or my 9530 storm either.
BBBold never had a problem with getting emails at all i get all images in my inbox from the date posted before and after up to now everything runs smooth. i dont think the problem is with the direction of emails coming off one location server of rim like someone stated above probly settings default ones. normally when people get the phone they leave it as is i use both bbconnect on my ppc and my bold and never had problems with emailing. there can be a number of things causeing this even filters on emails that catches some emails as junk can have something to do with it if your using yahoo, gmail, hotmail accounts i have tested hotmail and to learn its the slowest of all emails even when forwarded as to yahoo blackberry.net should be direct thou there should always be a constanst connection to any email thats there.
The problem which happens from time to time is not peoples settings on their BB’s it’s RIM’s BB NOC having problems and when that happens the email is not pushed to the BB’s.
Is there still no official word from RIM on what caused the latest BB outage and why?