You’ve probably heard by now that the BlackBerry outage most everyone experienced yesterday was caused by the last two releases of BlackBerry Messenger, versions 5.0.0.55 and 5.0.0.56.
RIM is asking via their official BlackBerry Help Twitter account that everyone update BlackBerry Messenger on their devices to version 5.0.0.57, which was released just yesterday.
You can pick up BBM 5.0.0.57 on BlackBerry App World, or, download it OTA directly to your BlackBerry by visiting http://www.blackberry.com/messenger from your devices BlackBerry Browser.
So RIM has to use a 3rd party communication service to contact it’s customers? Sure why not twitter has been more reliable and mission critical in the last week.
If people don’t have a Twitter account by now to track news, etc., then they must be living under a “Rock.” It’s an effective and extremely popular media forum for quick updates and links to news. Why wouldn’t RIM use it as a vehicle to announce its news to its customers? In order to email everyone the news directly, RIM would need to have everyone agree to a waiver in order to email them regarding any news updates (otherwise it would be considered a breach of privacy). Not everyone wants emails, including myself. A Twitter update is fine for me, and I’m sure for many others.
If this update was so important RIM should just push it or and here’s a wacky idea use the BB system to send the message to BB customers (I guess the system needs to be up and working for that to happen though) Lately RIM’s BB system has been as useful as rubbing two “Rocks” together.
Wait rubbing two “Rocks” together is more reliable and mission critical…
Rock, why do you even comment on this blog at all since you hate BlackBerry so much?