To make a long story short, BlackBerry outages suck, and when you have your second major one in less than a years time, people start to think you suck.
RIM need not worry about about a mass exodus or anything like that. They do, however, need to start acting like the “big boy” service provider that they are. Two major outages in less than a year is simply not acceptable and no one would put up with this if it were from a wireless carrier.
I’m not saying that wireless carriers don’t have issues. They just don’t seem to affect as many people for as long a period of time as BlackBerry outages do.
Come on guys… Fix this. Build more data centers to distribute your risk. Do whatever you need to do to keep this from happening again.