There were numerous reports yesterday from BlackBerry users around the world that they weren’t able to send and receive emails, PINs, or use BlackBerry Messenger. It would appear that there was a massive worldwide BlackBerry Internet Service outage yesterday affecting, pretty much, everyone.
As many outages as RIM has had you would think that they would be better at handling them then they are. Notifiy your customer base. Let BlackBerry users know that there is something going wrong and that you are working to correct the problem. You have an official BlackBerry blog for crying out loud.
There is no doubt that just about every BlackBerry blog out there is going to have something about your BIS outage posted today. It makes no sense that your own blog says nothing. The BIS outage itself makes you look bad. Being so closed lipped about it makes you look inept.
You make a really good point. RIM probably probably suffers much more vitriol by not informing anyone than they would by putting up a note letting customers know that they are aware of the issue and are working on it.
I have experienced no outage.
I am on Alltel. I have experienced no outage last night or today.
Here we go again. Yet another example of why RIM’s BB system, designed with a single break point is no longer relevant with todays technology.
JB 2007-05-11
Balsillie: BlackBerry Shutdown Will Never Happen Again
http://www.eweek.com/c/a/Mobile-and-Wireless/Balsillie-BlackBerry-Shutdown-Will-Never-Happen-Again/
“mission critical” HA HA HA Nothing like RIM to continue to open the door for those who are ready to upgrade to today’s smartphones.
That guy was silly for saying that they would never have another outage but you can’t seriously believe that RIM is no longer relevant. They are number one in the U.S. and the margin widened.
My girlfriend and I noticed a lack of BB data on Monday night in Southern California. It was not a long outage for us though.
November 19 at 11:00 AM CST still no incoming e-mails. It’s now been 2 DAYS. WTF is going on at RIM??? You would think they would at least acknowledge a problem!!
Still affecting me 13KB download speed, been that way for almost a week. I get email and on the web its just horrible. We should be reimbursed for our loss of services.