Consumer Reports has released findings from a member survey which, as we’ve been saying for years, ranks AT&T as the worst wireless provider in the country when it comes to voice, value, and data performance. AT&T scored the lowest possible score in 8 of 9 total categories, only scoring the second to the worst score in texting.
Consumer Reports isn’t as popular as it once was, however, quite a few still value their opinion highly… AT&T is just hoping that most of their customers are don’t…
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
The fact that AT&T can be rated this low, but, be the sole carrier of the highest rated device says a heck of a lot about the iPhone. My guess is that carrier churn from iPhone users switching from AT&T over to Verizon once Verizon gets the iPhone will be unprecedented.