There were numerous reports yesterday from BlackBerry users around the world that they weren’t able to send and receive emails, PINs, or use BlackBerry Messenger. It would appear that there was a massive worldwide BlackBerry Internet Service outage yesterday affecting, pretty much, everyone.
As many outages as RIM has had you would think that they would be better at handling them then they are. Notifiy your customer base. Let BlackBerry users know that there is something going wrong and that you are working to correct the problem. You have an official BlackBerry blog for crying out loud.
There is no doubt that just about every BlackBerry blog out there is going to have something about your BIS outage posted today. It makes no sense that your own blog says nothing. The BIS outage itself makes you look bad. Being so closed lipped about it makes you look inept.