According to a recent J.D. Power and Associates survey the BlackBerry ranks below the industry average when it comes to user satisfaction. Out of a possible score of 1000 points across 5 categories, the BlackBerry scored 737 pts, 27 pts behind the industry average placing it 4th on the list behind HTC with 781 pts, Samsung with 791 pts, and Apple, first on the list with 800 pts.
Usually when we talk about a hardware manufacturer grabbing market share from Research in Motion, Apple and iPhone tend to be a big part of the conversation. This time, however, according to Piper Jaffray analyst T. Michael Walkley, HTC and their line up of Snapdragon processor bearing Android and Windows Mobile devices are grabbing share from RIM as well as Motorola
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