Get your refund or report to authorities.

I purchased a unlock code for my blackberry. They promised a ‘premium’ service which will deliver my code within 24 hours. The code did not arrive until after 7 days later. I canceled my purchase because it didn’t arrive after 3 days, but they said I can’t cancel and get refund because I agreed to the terms. But they did not comply to their terms with the ’24 hours premium’ service. After I canceled it, the codes arrived. I entered both codes they provided, and it DIDN’T WORK. I emailed customer service more than 10 emails to get my refund, and they said they refunded but I DID NOT RECEIVE ANY REFUND. I had to go to my bank to check but they said no refund was made by Unique Phones. I emailed them again about this matter, after 5 emails and arguments, THEY SAID IF I’M NOT SATISFIED I CAN EMAIL A COMPLAINT. How rude is that? I called their phone numbers but NO ONE PICKED UP. I emailed the complaints department more than twice BUT NO REPLY. I take this as my loss and I WILL NEVER PURCHASE CODES FROM THEM.

Customer service is extremely bad and rude. Sometimes they don’t even reply your email after several emails. I am shocked at their terrible service and definitely angry with their rudeness. No apology from them since the first email. After reading so many comments from others, unfortunately we have all been TRICKED INTO THIS SCAM.

PLEASE BE CAREFUL WITH THIS COMPANY.

ilja

Posted On: 15 Apr 2010 05:57 PM

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i though it is fast service ?

Whitney Perdue

Posted On: 15 Apr 2010 09:32 PM

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Hey ,

Thank you for your recent order, your order is being processed.

However, due to the high level of fraud in the digital delivery market we randomly select orders to be confirmed by phone. One of our support agents will be in contact with you soon.

We apologize for the delay and hope you understand this is for your protection as well as ours. We have reported many compromised accounts to Mastercard, Visa and PayPal, saving our valued customers thousands of dollars in fraudulent transactions. If you need further information, please reply to this email.

Whitney Perdue
Customer Support Agent
Unlocking.com

* Want to win $100? Email creative pictures or videos of you unlocking your handset to pictures@unlocking.com. We’ll post them to our blog, and each month we’ll award $100 for our favorite entry! *

ilja

Posted On: 16 Apr 2010 04:37 AM

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im sorry but this was supposed to be 10 minutes service? today is a
second day and my status is stil ”on hold” make it today or refund
Quoting *Whitney Perdue *:
> Hey ,
>
> Thank you for your recent order, your order is being processed.
>
> However, due to the high level of fraud in the digital delivery
> market we randomly select orders to be confirmed by phone. One of
> our support agents will be in contact with you soon.
>
> We apologize for the delay and hope you understand this is for your
> protection as well as ours. We have reported many compromised
> accounts to Mastercard, Visa and PayPal, saving our valued customers
> thousands of dollars in fraudulent transactions. If you need further
> information, please reply to this email.
>
>
>
>
>
>
>
>
> Whitney Perdue
> Customer Support Agent
> Unlocking.com
>
> * Want to win $100? Email creative pictures or videos of you
> unlocking your handset to pictures@unlocking.com. We’ll post them to
> our blog, and each month we’ll award $100 for our favorite entry! *
>
>
> Ticket Details
> Ticket ID: ZXX-567539
> Department: General
> Priority: Critical