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I recently had the opportunity to review UniquePhones, a remote mobile phone unlocking service that has generated over 2.9 million unlock codes to date.
UniquePhones has unlock codes for over 1500 handsets from most of the leading manufactures including LG, Siemens, Motorola, and many others, including my personal favorite, BlackBerry. The price range for unlock codes vary as greatly as the devices they support from as low as $1.99 all the way up to $25.99, which happens to be the price to unlock a BlackBerry.
I am being paid for this review, however, you will get my honest opinion as it is far from raving. It’s not a scathing review either, however, I do have a few concerns and maybe UniquePhones can take this review as a bit constructive criticism.
My guess is that the overwhelming majority of the 2.9 million unlock codes that UniquePhones has sold have gone off without a hitch. Most of the forums and blogs that I found that mention UniquePhones do so in a positive light and generally comment on how much cheaper UniquePhones unlock codes are compared to other services.
The few times that I found negative feedback, complaints seemed to revolve around two themes:
- My Unlock Code didn’t work and I couldn’t receive a refund.
- Support was very unresponsive or flat out didn’t contact me back.
Unfortunately, I am experiencing the latter issue as I type this. Before I ever use a service that I purchase online, I test out customer support. I noticed that the list of BlackBerry devices supported by UniquePhones is fairly dated with the newest device being the BlackBerry 7105t. I opened a ticket simply asking if any of the newer BlackBerry devices such as the 8700c or the 7130g are supported. After four days I still have yet to hear anything back from UniquePhones even after I updated the ticket asking for an update.
This type of delay is just not acceptable for a service like what UniquePhones offers and the company needs to improve in this area.
If you have had any experiences, good or bad, with UniquePhones, leave us a comment and tell us about it. Additionally, I invite anyone from UniquePhones to respond as to how they are improving support because I see this as being the one area that is holding them back.
You can find more information about UniquePhones by visiting their website at www.uniquephones.com.
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I’ve used Uniquephones twice and both times they took extremely long (3 weeks first time and over 4 weeks the second time) to process my order. The most upsetting thing about them is their customer service: Email support only, no phone no online chat no nothing but submmitting a message to them on their website. This is very frustrating when your “Estimated processing time” is 7 days and 3 weeks later you have not received a code or a reply from them. I will NOT be using their services anymore.
I would never recommend Uniquephones or deal with them ever again!!!!!
Placed my order to unlock my phone on the 31.08.08 and still waiting for the unlocking code AND replies to many emails that I have sent to them chasing it up
I wish I had seen the above comments before dealing with them, and then I just wouldnt have bothered
I decided to go into two phone shops this weekend and they both said that it is impossible to unlock a nokia 6110 navigator phone……. wondering why it came up on Uniquephones phone list as one to unlock ? Scammers ??? Am now trying to get my money back, paid by paypal but when I last spoke they said to try and deal with supplier direct . I shall try pay pal again and see if I get any joy!!!
Rachael,
Why are you ‘talking’ to PayPal? This is usually a waste of time,just put a claim in.
It is always worth exploring the possibility of unlocking by the network (depending on cost of course)
My Blackberry was unlocked by Orange (any phone) for £20 which is less than the asking price of many unlockers.
I wish i,d read these comments before i parted with my money.I.m another one thats been tricked.Unique phones are doing this to too many people!
Same here, what a scam! 40$ is now smoke! I Cant believe my self I got caught is this scam…Never happened to me. Its the first time…
this mob is a ripp off they have not 2.9 million unlock codes do you know how much they would be worth at £10.00 a hit. Bullshit they are a fucking scam.
i am getting my money back and they will be closed they made an error and responded to me saying paypal was dealing with my money so that was a lie and now paypal will have to deal with them for fraud.
No doubt UniquePhones is a scam! Around 30 Euros spent for nothing because not only they didn’t send the unlock code in a period of two days, as when they finally did it, the codes didn’t work.
I will try to ask my money back but I’m not holding my breathe.
Yikes! ” 1. My Unlock Code didn’t work and I couldn’t receive a refund.
2. Support was very unresponsive or flat out didn’t contact me back.
”
That’s what scares me about online sites. I unlocked my own phone and my wife’s phone through Cellfservices (http://www.cellfservices.com) which I heard about through Blackberry Cool . Since BBCool claimed that they were partners with Cellfservices, I thought I’d give it a shot. The unlock code worked fine on my Verizon storm, but I had this annoying message that said “activation required” and e-mailed them about that. They directed me to their blog http://www.cellfservices.com/blog and they write useful info there.
I bookmarked it…kind of cool how they give useful tips to the general public. Highly recommend them for anyone who’s scared to purchase things online.
Party people, just do what I do, I use my credit card to purchase these types of goods, when they do not work, I give the card company a call, and they refund the charges. Simple as that, and they are the ones that are going to go after the main Uniquephones.
Enjoy
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