Over 20% Of Smartphones, BlackBerry Not Included, Returned During the Holdiay Season

by Robb Dunewood on January 25, 2008 · 12 comments

Opinion Research Corporation did a study that has revealed that smartphones, excluding the BlackBerry and the iPhone, were the most returned gadget during the holiday season.

21%, just over one fifth, of all smartphones purchased that weren’t named BlackBerry or iPhone went back to the store, primarily because people just couldn’t set the darn things up.

Sometimes it’s pretty cool to be in the same category as the iPhone.

[Source]

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January 25, 2008 at 1:37 pm

{ 10 comments… read them below or add one }

1 argonnj January 25, 2008 at 12:48 pm

I bet all of them were Win Mobile devices. I don’t blame anyone for not wanting todeal with that crap.

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2 Mickey January 25, 2008 at 2:09 pm

This doesn’t have to do with the topic, but is it normal to have a 10-20 minute delay in receiving messages on my Blackberry from when they were actually sent? Is it a Blackberry problem, service provider, or a setting on my phone? Thanks.

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3 bluehorseshoe January 25, 2008 at 2:36 pm

@ Mickey

Are you using BIS or BES? BIS, yes, it’s possible but really shouldn’t take 10 minutes. Maybe 5 at most that I’ve seen. Provider has something to do with it to…that being outside of the phone provider.

As for the returns, yeah…I’m with argonnj. Most likely they were either Windows or Palm based OS smartphones. I’ve been there and done that…which is why I now use a BB. I remember when the first Windows Treo came out via Verizon and I jumped all over it…after 6 months I dumped the phone and the plan. Couldn’t handle the heavy work load and kept crashing. Thank you BB…now I can fly on my device without worry.

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4 Mickey January 25, 2008 at 2:49 pm

I have it set up with my Verizon.net e-mail…nothing corporate.

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5 bluehorseshoe January 26, 2008 at 7:49 am

@ Mickey

It should take no longer than 5 minutes in my experience. Yahoo runs a push service with BB that gets the email to you immediately, just like BES. I’d recommend getting a yahoo account and using it. Works great. You may have to pay for the pop service though. I believe it’s 19.99 a year with them. I do it because I use it with outlook as well.

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6 Mickey January 26, 2008 at 9:46 am

My Verizon.net e-mail is for my company, so I can’t switch (which I also use with Outlook). I guess I’ll just have to deal with the delay on some e-mails…Thanks for the help

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7 hellno January 26, 2008 at 9:55 pm

“Sometimes it’s pretty cool to be in the same category as the iPhone.”

It sure is Robb! It’s tough to find of thread on RIMarkable where the iPhone has not been brought up. :) Did you visit Danica over at Go Daddy to register http://www.iPHONEarkable.com yet?

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8 Robb Dunewood January 27, 2008 at 1:37 am

I registered really cool iPhone related domain about a year ago. One of these days I may get around to doing something with it. The iPhone may turn out to be a popular device me thinks. :)

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