In the Inaugural Business Wireless Smartphone Customer Satisfaction Study, J.D. Power and Associates rank the BlackBerry the highest in overall satisfaction.
RIM ranks highest in overall smartphone customer satisfaction with a score of 702 points on a 1,000-point scale, performing particularly well in the operating system factor, which includes the speed of moving between applications and speed of sending/receiving e-mails. RIM also performs particularly well in battery aspects, including the length of battery life. Treo manufacturer Palm (698) and Samsung (698) tie to closely follow RIM in the ranking.