Are There Problems With The Verizon BlackBerry 8830 Launch?

by Robb Dunewood on May 14, 2007 · 93 comments

Rumor has it that Verizon is having issues surrounding the laucnh of the BlackBerry 8830. BGR is reporting that customer service reps have stated that the “website and sales department can not process any orders because of a glitch with the process.”

Verizon BlackBerry 8830

BlackBerry


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  • Gretchen

    Okay, so I got a second 8830, and I ran a software update on it, and it has been really clear since then, and have had no reception problems. I don’t really know how that worked, but it might be the software update.

  • Bryan

    Gretchen,

    What version of software did you upgrade to?

  • Gretchen

    Oh I just did *228 for coverage update. You’ve probably already tried that…

  • blackberry 8830

    I keep getting this error on my 8830 “Cannot connect. Call in progress.” Seems to happen if a call gets dropped or I switch between calls or when i press the back button instead of the hang up button. it’s driving me crazy because i have to pull the battery out to reset it.

    anyone have a fix? i opened a ticket with verizon but they started going down the path of sending me a new phone. what a hassle.

  • sara

    help. how do i remove the battery from my 8830? i cant seem to pry the battery cover off

  • David

    Re the “Cannot connect – call in progress” error: I just had this problem on my 8830, and was able to resolve it without removing the battery by doing a soft reboot, i.e., holding down ALT/Right-shift/DEL simultaneously. Good luck!

  • http://www.thecelebrityrealtor.com desiree

    my 8830 (sprint) freezes in the morning and at night for no reason at all. glad to read that it works perfectly in other countries and not here! good to know that i have insurance

  • Matt

    Trouble with synch!!!
    I have been in contact with VZW support for over 5 hours trying to solve this problem. My BB will not synch with Outlook – no update to address book, calendar, tasks, etc. When I click on the “synchronize” tab on the BB Desktop Manager, the “sync organizer data” button is unchecked. If I try to check it and sync, I get “Unknown Error Reported” – no error code. Also, if I click on the configuration tab in BBDM and try to “config sync”, I immediately receive the same error. I have been told to download the newest version of BBDM (v.4.2.2 – from the web) and downloaded a 2007 Calendar Patch. Neither worked. FYI: I have Vista (p.o.c.), Office 2007 (another p.o.c.), and McAfee. PLEASE HELP!!!

  • Steve

    Got my 8830 from Verizon a week ago – so much better than my Treo 650; however it appears that Verizon has disabled a few key features:

    1) Device will not import or read MS Word files??

    2) Voice Note – or speech to text is disabled??

    3) Blackberry Maps – disabled??

    4) My device does not have a Phone Icon??

    I’m a Mac user so I can’t open the manual that came on the Windows disk. Anyone know where to download a Verizon version of the 8830 Manual?

    Problems: Date and time will automatically update when set in the ‘Network’ mode?

    Media card install keeps failing and device will not format the card.

    Every e-mail I send from my laptop is immediately sent to the phone – can this be disabled?

    Appreciate your comments and guidance – Cheers, Steve

  • KT

    Steve,

    I can at least help with #1. The 8830 does not read MS Word files on its own, but a free program will do it for you: http://www.beamberry.com/
    Right now, Beamberry is considered a beta, and is free. It work great.

    As for #3, if Beamberry maps is the same as the built-in GPS, THAT is disabled, compliments of Verizon and their greed.

    Hope this helps at least somewhat.

    KT

  • mark

    My verizon Wireless 8830 has locked up twice in the first month, it thinks its on a call when its not, so it only allows you to start a conference. the only way to fix it is to disconnect the battery.

    What you dopey Americans don’t realize is that the whole world has had Global Cell phones for over 10 years its call GSM

  • KT

    Dopey Americans? You may want to re-check your post for grammatical/punctuation errors before accusing anyone else of being “dopey.” Never mind. You wouldn’t even recognize them.

  • Steve

    KT – thanks, I’ll check into beamberry right away.

    Cheers, Steve

  • Larry NYC

    New issue: The pearl has stopped lighting up consistently! Sometimes it does, and sometimes it doesn’t. When it’s not lit, there seems to be nothing I can do to make it light. Not really a big deal, but annoying. Any ideas?

  • mark

    My VWZ Bberry 8830 locks up on average every week, after getting 2 calls at the same time, it won’t allow you to call back out until you pull the battery.

  • commonbelief

    Update both your desktop manager and your habdset’s OS and the call lock up issue will go away. That issue was fixed with the latest update. Along with that Verizon has allowed us to unlock the SIM card making it possible to use cheaper carriers over seas and/or prepaid sim cards. It also increases the ring tone volume a little.

  • http://www.zoobos.com Eric S.

    How do you unlock the SIM card?

  • commonbelief

    Call Verizon Wireless Global Tech Support at 800 711 8300 and they will walk you through it no problems. I’ve called and asked because I thought it wasn’t true, and they say they’ll do it!

  • cgladba1

    Okay, I activate the 8830′s at work everyday in my job.

    You don’t need anything extra to read MS Word documents on the BB.

    A soft reboot is not a battery removal. A battery removal is a hard reboot. A soft reboot would be to turn your phone off and on. Most of the time a battery removal will just about fix anything on the BB.

    I am a Mac user myself. You can obtain the user manual from Blackberry.com in a PDF format. If you want a mapping system, you should go to google and download google maps. It works very well.

    But since you have all these other issues, my first suggest would be to back up your BB and then wipe it and start over.

  • brian c

    any tips for synching address books for the VZW 8830.. got it today.
    synched everything except the add book… using lotus notes. thanks

  • Chris

    worst ringer volume of any phone on the market

  • KT

    Chris… Ditto about the ringer volume. It becomes a bit better after updating software, and has a better volume with RIM installed ringtones rather than downloaded ones. I’ve missed quite a few calls from not hearing it, despite all settings set to “loud.” I always keep mine set on vibrate AND ring, which helps. This glitch definitely needs to be corrected.

  • michael damon jones

    the ring volume sucks. I have lost more revenue do to missed calles then I can even mention here. In short the ring volume sucks

  • Jamie

    i want to get this phone!!! i’m going tomorrow to pick it up! It doesn’t have a camera does it!? And whats your opinions on this phone?

  • Derek

    I’m on my fourth BB 8830 since August. The first lasted three months before it kept “sticking” on bluetooth mode after the car (BT) was turned off every time. The second lasted another three months until the trackball quit going “down”, the only direction you really need. My third lasted six days until it started vibrating any and all times the battery was in it. I’m thinking it’s time for a Treo…

  • KT

    I’ve had my 8830 since July of ’07 and (knock wood) have had no mechanical problems with it as of yet. However, if I had to do it all over again, I would NOT have chosen the 8830/Verizon combo, for two reasons. First, it aggravates the h*ll out of me that Verizon has intentionally disabled the 8830′s built-in GPS, and second, they have also disabled the ability to receive picture and video messages. The disabling of the pix/video messaging is annoying. The disabling of the GPS is absolutely inexcusable.

  • Terry

    I mined the BB8830 help function to no avail…

    I sucessfully wirelessly sync my personal Yahoo mail, my business Mail (BES/Lotus Notes), My Business calander (Lotus), and Business tasks (Lotus). I can’t seems to configure a wireless sync of my Lotus notes address book. The 8830 instructions and addressbook set-up don’t show the same choices when setting up sync-abilities.

    Any sugestions?
    tjv

  • Jim

    I just got the 8830 and like it so far.

    My problem is my Co uses Lotus Notes and will NOT support BES. Is there some way I can get my work email on the 8830?

    Thanks

    • Kyle

      Jim,

      In Lotus Notes, you can set up an automatic forward of all recieved emails to a secondary account (gmail, etc.) Unless your company supports Notes via POP3, this is the only way to do it, outside of BES. Some companies may consider an automatic forward to a non-corporate email a “firing offense”, so check first.

      Good Luck

  • KT

    Terry and Jim… If you haven’t already, try http://crackberry.com/
    for anything and everything Blackberry. The BB knowledge-base there (via forums and articles) is astounding. I have no doubt that your questions will be easily answered.

  • martin

    Totally new to web browsing and using very old cell phone beyond’hunt and peck’ dial service. Avoided all emails.Glad to hear other’s woes,etc.All seemed great until att and web stream images would not download/play. Got all wrapped up trying to download adobe flash plasher. VZW techie says only .mp3 can open on verizon BB by design and to go elsewhere for capability, and will have to tether to computer to get application on phone capable to open other media files.Did I buy a lemon? Do I care? Beam me up Scottie?

  • http://pcremotesupport.blogspot.com jack “the hack”

    does anyone know how to reset the 8830 phone to reset it without having access to it? it powers up passworded, the user forgot their password.

  • michael

    Problems with the blackberry 8830:

    +The ringtone sound (on it’s highest setting) is EXTREMELY low. On the other hand, If you play a ringtone/song through the media player on the speakerphone it’s so loud it leaves your ears ringing.

    +Don’t even try to use this phone at an airport or at any other busy setting because whoever’s on the other side will hear the Delta Airlines person 2 gates away loud and clear but will not hear your voice.

    +When you DO get to talk in a quiet place, be prepared to hear an echo of your own voice.

    +You have to manually change time zones on it. It will NOT do it automatically

    +When you dial a phone #, it makes annoying beeping sounds whenever you press a button. There is -NO WAY- to turn it off.

    ++The battery life is actually very good.

  • BT

    When I do a hard reboot of my BB8830, instead of booting back up, the device displays a picture of a battery with a line through it. My battery was fully charged before I removed the device, so I doubt that it’s dead now. Has anyone else had this problem or know how to fix it?

  • Paul

    Yes I am having problems. My voice is cut off too often and can not be heard on the other end. I have about 3-5 dropped calls a day.

  • Dave

    I’m waiting for my 3rd 8830 to arrive in the mail tomorrow. First one had major issues with dropped calls. Second one has the same issues but also came with a loose keyboard and a washed-out, slightly-green-tinted display. It doesn’t make any sense but the dropped calls seem to happen most often when the phone is also receiving data. Verizon tech says voice and data use two different networks/protocols and one shouldn’t affect the other. I don’t know much about this but anecdotally this is what seems to happen.

    Any suggestions? Is the 8830 a lemon or is my phone just a beautiful and unique snowflake? I cannot use this phone for business due to dropped calls in the frequency of several per day.

  • rodney

    I have a curve through verizon wirelessi love this phone for everything except it won’t receive picture messeges! I had a pearl first and that thing wouldn’t get pic messages so we updated software did a hard reboot, same thing happened 2 weeks later so they gave me a new pearl then it happend again so they gave me a curve for my troubles and the same thing happened again! And it happens to my buddies curves too! Any ideas? I’m so frustrated!

  • rodney

    I have a curve through verizon wirelessi love this phone for everything except it won’t receive picture messeges! I had a pearl first and that thing wouldn’t get pic messages so we updated software did a hard reboot, same thing happened 2 weeks later so they gave me a new pearl then it happend again so they gave me a curve for my troubles and the same thing happened again! And it happens to my buddies curves too! Any ideas? I’m so frustrated!

  • Lori

    I am now on my 4th blackberry 8830 world phone. The echo of my voice that is heard by my callers has been an issue on every phone, but varies by phone. My sprint rep called RIM to help me get to the bottom of this, and the only advice we received was that it sprint’s network. While searching for a solution, I found many other folks dealing with the same issues AND they are both on sprints network and verizon’s network. Hmmm. how can it be a network issue then ? no one else is having sprint network trouble in my area. I believe it is the phone. I have also tried to update the software and still nothing. Does anyone have any other ideas ?

  • http://lauran.murphy@gmail.com jetgirl

    I just got the Curve 8830 earlier this month, and after turning off my 4 day old phone, couldn’t turn it back on again, even while it was plugged in. The screen would just flash briefly. I exchanged it for another Curve, and this phone will sometimes not turn off with the end button, so I use the menu “Turn Power Off”. The first time I had to return to the store, where they showed me that i should pull the battery briefly to reset the phone. The next time that the phone wouldn’t turn back on, I tried the battery pull with no luck. Now I have a new battery and hope this will work, but I’m really unsure if I should stick with a phone that has such difficulty with turning it on and off! Anyone else have this problem? My 30 day trial will be up soon!

  • sis

    Iwould like all my ring tones to be very loud. Will somebody help me with the volume? I love my 8830. I hope they make the new one soon with th camera included.

  • billy webb

    I have a 8830,but when I updated to the 4.5 it’s been very slow and the hour glass comes up everytime you hit a button.HELP what did I do wrong and how can I fix? THANKS MY FRIENDS

  • Novasalesagency

    I am from india I brought 8830 verizon black blerry. from last 3 months I am running after vadafone to start my bb service for which I have paid in advance for 6 months when I am sending message for registration I am not getting any confirmation from blackblerry company I think I have wasted my hard earn money by buying blackblerry phone and by paying advance for BB service  to Rim

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